Pick up time is adjusted to working hours and confirmed with the delivery person. Working hours Monday-Friday 09.00 - 17.00 Working hours Saturday 09.00 - 14.00.

Shipping costs are charged based on the greater of the actual weight (kg) and item dimensions (dim). Shipping via air dimensions calculated: length x width x height (cm) : 6000 Shipping via land / sea / regular (Java & Lampung) dimensions calculated: length x width x height (cm): 4000 contact our customer care for further information

All shipments that have a goods price above IDR 500,000 must be insured with a premium of 0.30% of the goods price. If not insured, the replacement limit follows the provisions of Asperindo & Cesco Logistics

Shipping fragile items must be packaged in wood to avoid damage at a separate cost. CONTACT OUR CUSTOMER CARE FOR MORE INFORMATION

The claim limit for damage to goods/documents is 1 x 24 hours from the time the AWB is signed by the recipient by sending a photo of the goods via chat WA/email to Cesco Logistics. The claim limit for loss of goods/documents will be processed based on the customers agreement with Cesco Logistics no later than 14 days from confirmation of the loss.

IF YOU BECOME A CESCO LOGISTICS CUSTOMER THEN YOU WILL GET SOME BENEFITS SUCH AS SPECIAL DISCOUNTS, DAILY REPORTS AND OTHER BENEFITS. Contact our customer care for further information

Arriving tomorrow for out of town, Arriving on the same day for Jabodetabek (not valid for Sundays & national holidays)

ARRIVE TOMORROW (ONLY VALID DURING WORKING HOURS)

2-3 days to arrive, 3-4 days to arrive or more for forwarding cities

Delivery via land & sea at more economical costs (please confirm delivery time with customer service)

Shipping orders via Cesco Logistics are ordered according to the data

COURIER GOES TO THE PICK UP ADDRESS ACCORDING TO THE BOOKING ORDER

DOCUMENTS / PACKAGES HAVE BEEN PICKED UP BY THE CESCO TEAM

DOCUMENTS / PACKAGES IN THE PROCESS OF SHIPPING TO THE DESTINATION CITY

DOCUMENTS / PACKAGES IN THE PROCESS OF DELIVERY TO THE DESTINATION ADDRESS

THE DOCUMENT / PACKAGE HAS BEEN RECEIVED BY THE RECIPIENT

The package is returned to the senders address (according to the sender recipient request)

Q: How do I track my shipment?
A: You can track your shipment in real-time through our website. Simply enter your tracking number in the "Track Your Item" box on our homepage, or log in to your E-CESCO account to view all your shipments.

Q: How long does delivery take?
A: Delivery times vary by service:
- Express service: Next day to major cities
- Standard service: 2-3 days nationwide
- Same-day delivery: Available for local/Jabodetabek shipments
Contact us for specific delivery timeframes.

Q: How much does shipping cost?
A: Rates depend on destination, weight, dimensions, and service type. Use our online rate calculator or request a quote from our team.